Sep 21, 2015 – John D. Beckett
BUSINESS DILEMMA EDITION Editor’s Note: This is the first in a series of monthly editions of “Monday Manna” that will focus on common business dilemmas and ethical issues we confront in the workplace. After a brief summary of the problem, we provide questions for personal consideration or group discussion. We then offer comments on the situation and also consider biblical principles that might apply.
It had been one of those long, aggravating days – the kind in which the nerves of everyone in the company had remained constantly on edge. “At least this day is almost over,” thought Carlos, the customer service representative for Ace Windows and Doors. Just as he was reaching for his coat to leave work for the day, his phone rang.
“I have tried for half an hour, and I cannot get your Model SD 92 storm door to lock properly!” said the frustrated customer.